Green Tree Freight Co., Inc.
Columbus, Ohio 45453 
(315) 565-6789  
March 29, 19XX

Complete Table, Inc. 
P.O. Box 3132 
Austin, TX 78703

Subj.:  March 24 letter about damaged freight  

Dear Mrs. Hughes:  

I have just received your March 24 letter about the damaged 
shipment you received through Green Tree Freight and regret 
the inconvenience that it has caused you. 

From your account of the problem, I am quite sure that your 
request for the $240 adjustment on the damage to the 2 
crates of Valjean Cristal stemware will be granted. A 
certain amount of breakage of this sort does unavoidably 
occur in cross-country shipping; I am sorry that it was 
your company that had to be the one to suffer the delay.  

I must remind you to keep the damaged crates in the same 
condition in which you received them until one of our 
representatives can inspect them. That inspection should 
take place within 2 weeks.  

If all is in order, as it sounds to be in your letter, you 
can expect the full reimbursement within 2 weeks after our 
representative's inspection. I hope this unfortunate 
accident will keep you from having merchandise shipped by 
Green Tree Freight in the future. 

Sincerely,



David F. Morgan, Customer Relations 
Green Tree Freight Co., Inc. 
Columbus, Ohio 45453 

(315) 565-6789