206C Park Lane 
Austin, Texas  78705 
11 February 19XX  

Director of Consumer Relations 
American Airways 
Mail Drop 4F13 
P.O. Box 56989 
DFW Airport 
Dallas, Texas 75441-4545  

Dear Director:

I am writing you concerning a round-trip flight from 
Austin, Texas, to Detroit, Michigan, I made on December 10, 
19XX. Travel demands have made me a consistent patron of 
American for the past six years. In that time, service on 
your airlines has always been good to excellent. But an 
interruption in service on the flight mentioned above has 
prompted my request for a 50 percent reduction in airfare 
on my next flight.  

Here is what happened on December 10. While changing planes 
during the return trip at DFW Airport, I was informed that 
our flight would be delayed. After two hours' delay, we 
boarded the plane we had just left in order to meet our 
Chicago connection in Dallas. After take-off from DFW, our 
pilot casually informed us that we should be impressed by 
the fact that the Dallas Cowboys football team had just 
left our seats. This was the only explanation of our 
inconvenience.  

I believe that this re-routing was done purely for 
promotional gain and was in no way mechanically or 
technically necessary. As a loyal patron of American 
Airlines, at least until this point, I have every 
confidence that the compensation I request above will be 
provided, considering the high standard of service and 
consideration your company has demonstrated toward its 
customers in the past. 

Sincerely,



Scott Woodrow

SAW: rrw
encl.: copy of ticket